Reservation Policy:
Confirmation of the Houseboat reservation is subject to receipt of 50 % of the payment as advance & balance on or before arrival.
Cancellation Policy:-
Cancellation within 30 Days prior to the arrival date of the Houseboat cruise / tour packages / Transportation: No retention charge.
Cancellation within 20 Days prior to the arrival date of the Houseboat cruise / tour packages / Transportation: 50 % Retention.
Cancellation within 10 Days prior to the arrival date of the Houseboat cruise / tour packages / Transportation or Non Utilization of the same: 100 % Retention.
Terms & Conditions:-
The Departure time, Arrival time and the cruise itinerary are as per the reservation made,
The food served in the houseboat will be based on a fixed menu.
Luggage and personal belongings should be kept at the client's risk.
Children / Kids should be strictly taken care by the parents.
The Company is responsible for only those services which are charged from the guest and not responsible for any loss or additional cost incurred by the guest while taking the tour.
Swimming / Water sports activities in the backwaters are not recommended, you are requested to wear life jacket and we are not responsible for any kind of casualties or injuries.
We shall not be responsible for any delays & alterations in the cruise incurred due to natural hazards, weather, Canal blocking, flight cancellations, accident, breakdown of machinery or equipments, sickness, political closures or any unpredicted incidents.
The houseboats and vehicles are partly insured, we do not have any insurance policy covering all the expenses for accident, sickness, loss due to theft or any other reasons. Visitors are advised to seek such insurance arrangements in their home country.
The Clients are responsible and to compensate for any kind of damages caused from them to houseboat materials like cushions, furniture, fittings, crockery etc…
Sharing alcoholic products/ Beverages with the crew members are strictly prohibited.
Illegal activities of any kind are not allowed in the houseboat,
All the disputes are subject to Kollam Jurisdiction only.
